FAQ
Answers to what customers ask most. Can’t find yours? We reply on WhatsApp within minutes.
General
What internet speed do I need?
At least 12 Mbps for HD and 25 Mbps for 4K, on a stable line. The more stable your connection, the sharper the picture and the less chance of buffering during matches.
Which payment methods do you accept?
Credit card, PayPal and crypto. After payment you receive an email with your MAG portal, M3U URL, EPG URL, username, password and Xtream URL.
Which apps does it work with?
Any player that accepts M3U or Xtream Codes - YourIPTV Player, IPTV Smarters Pro, TiviMate, Flix, SET IPTV, NET IPTV and others. We help you set it up if needed.
When is my subscription activated?
From the moment your logins arrive, normally within 1–3 hours. If you do not see the email, check your spam folder or message us on WhatsApp.
Is it hard to set up?
No. Every plan comes with a step-by-step guide for your device, and our agents can walk you through it live.
Can I get a refund?
Once your account is activated it cannot be resold, so there are no refunds for a change of mind. You get a refund or replacement if we cannot deliver, if your login does not activate (tell us within 48 hours of purchase), or if our technicians cannot solve a problem on your setup. That is why we offer a free 24-hour trial first — see our Refund policy page for full details.
Ordering & payment
How do I order?
Choose a plan and tap “Order now”. WhatsApp opens with the plan already written in. We confirm payment in the chat and email your logins, usually within 1–3 hours.
Is there a free trial?
Yes. Ask on WhatsApp for a free 24-hour test so you can check the channels, picture and speed on your own device before paying.
Does my plan renew automatically?
No. Every plan is a one-time payment. When it ends, you decide whether to buy another.
Can I use it on more than one TV?
Each plan includes one connection, so one device watches at a time. For two or more screens, message us — we set up extra connections at a discount.
Setup & devices
Where do I find the installation steps?
On our Installation guide page, device by device. You can also ask us on WhatsApp and we guide you live.
I use a MAG box. What do you need?
Send us the MAC address from the back of the box when you order. We activate it and email you the portal URL.
Can I change device later?
Yes. Log in on the new device with the same details. Only MAG boxes need us to update the MAC address — just message us.
Picture & streaming
Why is a channel buffering?
Restart the app and your router first. If it continues, run a speed test and send us the result with the channel name — we check it the same day.
Do you have the TV guide (EPG)?
Yes. The EPG link is in your delivery email; most apps load it automatically with your login.
Can I watch programmes I missed?
Selected channels have catch-up, so you can go back and watch recent programmes in apps that support it.
No answer matches that. Ask us on WhatsApp and we reply within minutes.
Try the quality yourself, free.
Ask for a free trial and see the channels, the picture and the speed before you pay anything.